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Private Jobs / Private Sector
Gear Inc. Hiring for Customer Support Representative (English/Nepali Language) at Kolkata minutes ago Full Time
Our Ideal Customer Support Agent will take responsibility for the following:
- Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device.
- Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes.
- Follow up for more information to resolve the users’ issue and explain possible solutions to ensure our users feel supported and valued.
Expectations:
- B2 English level required (Able to understand/read documents).
- Excellent verbal and written communication skills in English and Nepali, with the ability to express ideas clearly and concisely.
- Experience with handling highly sensitive customer issues and de-escalating
- Proficiency with computers, CRM software, and strong typing skills.
- First-class time management and decision-making skills.
- New graduates are welcome.
- Being able to start working immediately is a strong plus.
Working time:
- Day-time shift from 10 AM to 7 PM.
- Able to work during Indian Public Holidays as requested.