GENPACT Hiring for Process Associate Customer Service at Gurgaon, Haryana, India Full Time

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
We are inviting applications for the role of PA, Customer Service- Content Curation
Operations evaluation will be on comprehension, clarity, confidence, objection handling and stability
Responsibilities

• Excellent attention to detail to identify and fix errors and share feedback/insights + work as per business need
• Focus on accuracy/eye for details
• Ensure logical and meaningful review of URL content curation
• High quality of extraction of content delivered consistently
• Domain expertise to work like a subject matter expert and challenge what seems incorrect
• Adapt and deliver high quality extraction with accuracy, commitment, and consistency
• Excellent time management skills to help increase the number of extractions
• Decision making skills to understand the concepts of identifying if a website is/is not extractable
• Extremely proactive and organized with a track record of success in a team environment

Qualifications
Preferred qualifications

• Good understanding on Digital Marketing and Ads ecosystem
• Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information
• Customer Service background and Digital Marketing experience will be an added value
• Excellent command over English (both written & oral)
• Excellent logical/ Analytical skills

Minimum qualifications

• Any Graduate
• Excellent Communication Skills (verbal and written)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobProcess Associate Primary LocationIndia-Gurugram ScheduleFull-time Education LevelBachelor’s / Graduation / Equivalent Job PostingJan 11, 2022, 3:54:02 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time