Giant Eagle GCC Hiring for Configuration Manager at Karnataka Full Time

Job Summary

The configuration manager is a process manager who has the ability and authority to ensure daily end-to-end delivery of CM services in accordance with the configuration management plan.

Job Description

• Experience Required: Minimum 3+ years Administering ServiceNow CMDB, ITSM, ITOM, and ITAM; 3+ years in ServiceNow Development and ITAM processes
• Education Desired: Bachelors Degree

Job Responsibilities

• Partner with ITSM Team to set overall CMDB standards and Implements best practices for technology architecture and management. Reviewing and continually improving established CM processes
• Manage the day-to-day activities of the process, including establishing priorities and work assignments
• In this role, you will be accountable to develop and execute the Enterprise IT Asset and Configuration Management strategy and roadmap for technology services
• Demonstrate a passion for the ITOM & ITAM Services and understand the importance of managing and maintaining the source of record for the overall environment
• Responsible for engaging with Service Asset and Configuration Management stakeholders/customers to understand their requirements and provide the appropriate level of service
• Continually evaluate, audit and make changes as necessary to improve service performance, customer experience and compliance with standards
• Monitor CMDB health dashboard and drives resolution of health issues with CI Owners
• Foster a culture of continuous improvement, innovation and automation
• Use common service data model concepts to maintain the data integrity between CMDB and asset as required
• Develop integrations and process automation with other systems using ServiceNow Integration HUB and Orchestration
• Manage the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions
• Lead the planning, development, implementation and evaluation of major configuration changes from acquisition to termination
• Oversee the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities
• Develop and publish metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards
• Ensure the accuracy and validity of the configuration database for content on assets, major infrastructure and platform components, system documentation and service components
• Facilitate communication and engaging business and IT management to encourage CM efforts and value propositions
• Provide and approve all requirements, use cases, user stories, and test cases to support new or improving CMS functionality
• Fulfill CM service requests and managing ServiceNow ITOM licenses to ensure compliance
• Provide mentorship and guidance to other Team Members

About the Company

Since our founding in 1931, Giant Eagle, Inc. has evolved into one of the top 40 largest private corporations in the U. S. and one of the country’s largest food retailers and distributors. With more than 37,000 Team Members and $9.7 billion in revenue, we are committed to investing in people, technology, and data to elevate our customer’s experience across multiple touchpoints. It helps us follow on our commitment to serving others and improving our communities.

About Giant Eagle Bangalore

The Giant Eagle GCC in Bangalore is our global capability center. Our team of more than 375 members at the GCC enables us to expand internal capabilities in the areas such as data analytics, merchandising and eCommerce, quality engineering, and automation to generate insights for faster decision-making and help us accelerate our business strategy. Our team in India plays a pivotal role in helping the company transition to new ways of working by redefining the food and grocery shopping experience for over 4.6 million customers.

About Us

At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers’ tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.