GIVA Hiring for Cluster Manager – Chennai (from Retail Industry) at Bengaluru, Karnataka, India Full Time

GIVA (www.giva.co) is a venture-backed company that creates luxurious yet affordable silver jewelry for Men/women. We’re looking to add more smart folks to our team who can put their heads down and solve a few interesting challenges as we scale our business.

Job Description: Cluster Manager Retail

Position Overview: As a Cluster Manager Retail, you will be responsible for overseeing the operations and performance of multiple retail stores within a designated geographical cluster. Your primary objective will be to drive sales, improve customer satisfaction, and ensure operational efficiency across all stores in your cluster. You will be accountable for achieving sales targets, managing store teams, and delivering an exceptional shopping experience for customers.

Key Responsibilities:

1. Sales and Performance Management:

• Develop and implement sales strategies to meet or exceed sales targets for each store in the cluster.

• Monitor and analyze sales performance, identify trends, and take proactive measures to improve sales and profitability.

• Conduct regular store visits to assess performance, provide guidance, and ensure adherence to company standards.

2. Team Management:

• Recruit, train, and develop store managers and their teams within the cluster.

• Set performance expectations, provide regular feedback, and conduct performance evaluations.

• Foster a positive work environment that encourages teamwork, motivation, and a customer-centric mindset.

3. Operational Efficiency:

• Ensure consistent implementation of operational policies, procedures, and visual merchandising standards across all stores.

• Monitor inventory levels, minimize stock discrepancies, and manage shrinkage within the cluster. • Collaborate with other departments, such as logistics and marketing, to streamline operations and improve overall efficiency.

4. Customer Experience:

• Champion excellent customer service by maintaining high standards of service quality and resolving customer complaints or issues effectively.

• Monitor customer feedback and implement strategies to enhance the overall shopping experience.

• Stay updated on industry trends, customer preferences, and competitor activities to identify opportunities for improvement.

5. Financial Management:

• Manage budgets, expenses, and resources effectively to ensure profitability across the cluster.

• Analyze financial reports, identify areas for cost optimization, and implement measures to control expenses.

Qualifications and Skills:

• Bachelor’s degree in business administration, retail management, or a related field (preferred).

• Proven experience as a retail store manager or cluster manager in the retail industry.

• Strong leadership and people management skills.

• Excellent communication and interpersonal abilities.

• Sound understanding of retail operations, merchandising, and customer service.

• Analytical mindset with the ability to make data-driven decisions.

• Results-oriented with a focus on achieving sales targets.

• Flexibility to travel and work across different store locations within the cluster.

Experience – 4-6 Years

CTC – 8-10 LPA

Location – Chennai