Company description
GKB Opticals is a large Indian retailer of optical products, and operates multiple retail stores in India. Headquartered in Kolkata, the company has over 70 stores across India and employs over 600 people.
Job description
SALES & CUSTOMER SERVICE
1. Achieve 100% business targets set for the Store in terms of
a. Value
b. Volume
2. To maintain proper Store Discipline as per the management guideline
3. Informing the customers about the recent promotions, warranty, guarantee as per the policies of the company.
4. Ensure that the customers are assisted by the Team properly and attentively
5. Utilizing the eye media & other tools effectively
6. Ensuring proper visual merchandising: display merchandise attractively
7. Follow-up on the “doctors’ marketing” activities with the concerned departments
8. Generating leads and executing Corporate Better Vision Programs at least twice a month
9. Ensure Top Class Customer Experience
10. Give relevant training to the team whenever required
11. Conducting regular morning meeting programs reviewing the store targets & analyzing the staff performances.
12. Weekly review of the targets and discuss with the seniors at regional level and at head-office level every Monday.
13. Implementation of the HO directives from time-to-time
14. Ensure that the “Visitors’ Book” is well maintained and the customers pen down their remarks
15. Maintaining the database and using it effectively for the regular tele-calling and regular reviewing the results of tele-calling. Ensuring maximum conversation.
16. Manage, create, back-up store business documents on computer
17. Acquiring knowledge of current products and industry trends and imparting them to the juniors
18. Ensure that each person in the store is getting equal opportunity in their respective domains to perform
19. Proper Maintenance of Stock and reviewing them every day physically.
20. Ensure a smooth flow of Store Operations
21. Minimizing the undelivered products in the stores
22. Proper management of Discounts
23. Proper Focus on increase in Basket Size through multiple sales and also ticket size by presenting the range of products to the customers
ACCOUNTS AND INVENTORY
ADMINISTRATION
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Application Deadline: 8/9/2021
Job Type: Full-time
Salary: ₹35,000.00 – ₹45,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Experience:
Language:
Work Remotely:
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