Global Shiksha India Pvt Ltd Hiring for Customer Support Specialist at Bangalore Full Time

Job description

Role and responsibilities:

• Responsible for effectively, efficiently, and promptly responding to customer inquiries, requests, and complaints received via phone, e-mail, or mail to achieve customer satisfaction.
• Maintaining a positive, empathetic, and professional attitude towards customers at all times
• Processing and logging information into a CRM system along with resolving inquiries
• Follow communication procedures, guidelines, and policies
• Forwarding and escalating inquiries to relevant individuals and departments
• The main goal is to ensure the delight of existing/new customers.

Requirement:

• 3+ years of Customer Success related experience in a B2C/product based company
• Bachelor’s degree in English and/or psychology is preferred.
• Ability to multitask, prioritize and manage time effectively.
• Proficient computer skills and with MS Office suites.
• Customer orientation, Outstanding communication skills, both verbal and written, and ability to speak English & Hindi language.
• Phenomenal telephone etiquette, great writing skills, and amazing negotiation skills are essential for this position.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Joining bonus

Ability to commute/relocate:

• Indiranagar, Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)

Speak with the employer
+91 7349246908