Global Trust Educational Consultancy Hiring for Administrative support for clients at Remote Full Time

POSITION PURPOSE

By actively promoting GTEC products and services to students, the Customer Administrative Assistant is responsible for offering information, advice, assistance, and application processing for international students looking for placement in educational institutions in India and Canada. The customer administrative assistant must also assist in achieving national sales performance goals. In addition, the assistant will support and refer students who have problems other than placement, eventually assuring the provision of exceptional customer service.

RESPONSIBILITIES

Student Counselling

• Assist prospective students in choosing the right institutions and courses for their studies.
• Arrange and conduct phone conversations to ensure that each student’s needs are fulfilled while appropriately communicating facts about the course or programme. This involves giving guidance to students regarding admission standards, procedures, and qualification possibilities.
• Helping students choose a suitable shortlist of applications to submit will ensure efficient use of counselling time.
• Assist the student with the application, visa, and departure preparation processes.
• Establish and uphold strong bonds with students and their families to guarantee that GTEC is viewed as a highly reputable and professional service provider.
• Uphold the highest standards of morality and integrity in all interactions with clients, coworkers, students, and their families.

Delivering Results

• Provide consistently superior service to ensure that a large number of students advance to the next stage of the student pipeline, eventually submitting applications to educational institutions and accepting the offers that follow.
• Identify lead generation opportunities and take full use of them. Establish effective relationships with potential schools, universities, businesses, and scholarship organizations, for instance, by identifying where new leads can be obtained from them.

Customer Service

• Engage in all interactions with students, clients, and coworkers with the utmost accountability.
• Give prompt, accurate, and pertinent responses to all phone, Zoom, and email inquiries.
• Process and submit applications to the college, get offers, and speed up enrollments. Develop strong working ties with staff at educational institutions to enable the timely processing of applications.
• Help students with problems when they arrive or, if applicable, refer them to the proper authorities. Establish trusting connections with network counsellors to facilitate continuing on-shore support for students.

Communication

• To ensure that enrollment operations are successfully completed, follow up with students and institutions in an effective manner.
• Utilize all of the various communication channels, including phone, email, and services like SMS and tasks.
• effectively communicate pertinent information to clients, customers, and other important stakeholders as necessary.
• Inform your line manager on a frequent basis of your progress, difficulties, and/or potential needs for support.

WHAT WE’RE LOOKING FOR

• Working knowledge of a sales-driven atmosphere where achieving both personal and team goals was a top priority.
• understanding of educational institutions, their international operations, admissions procedures, and immigration needs.
• ability to communicate successfully with several stakeholders that have varied needs (students, parents, institution representatives, colleagues, etc.) Excellent organisational and planning abilities, including the capacity to balance several conflicting priorities
• Focused on the needs of the customer and driven to deliver exceptional service
• skills for managing and forming relationships that are highly effective
• Effective team player who supports teammates and favourably influences the performance of the team as a whole
• the capacity to proactively discover, evaluate, and successfully solve problems
• Ability to make judgments with honesty and with sound judgement in GTEC’s best interests.
• Microsoft Office and CRM systems are strong areas of IT expertise.

Job Types: Full-time, Part-time, Regular / Permanent
Part-time hours: 40 per week

Salary: ₹13,000.00 – ₹30,000.00 per month

Benefits:

• Work from home

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)
• Punjabi (Preferred)

Work Location: Remote