GMR Group Looking For Shift In Charge – Guest Relations (T1) – 9154 at Delhi, Full Time

Effectively facilitate all VVIPs / VIPs / CIPs / Celebrities/ Government authorities/ Specified Guests who travel via IGIA, support the shift-in charge and monitor the outsource staff on the floor

ORGANISATION CHART

Key Accountabilities

• To be able to coordinate with Airlines hassle-free boarding of VIP and fast track at screening points for VIPs
• liaison with stakeholders to enable smooth operations
• Lounge maintenance
• Record and updating the travel details of VIPS in GRMS
• Vendor Management
• Ensure implementation of department SOP
• prepare MIS reports on guest usage pattern

EXTERNAL INTERACTIONS

• Liasoning and coordination Airlines, Ground Handlers, Customs, Immigration, CISF, State Police, APHO, Legal Metrology, AAI, DGCA, MOCA, Various Ministries , Delhi Government. Concessionaires, Service providers and contractors.
• Government Protocol Division for smooth Coordination of facilitation for Union Ministers and Bureaucrats from Govt. OF India.

INTERNAL INTERACTIONS

• Interaction & coordination with all internal departments,
• Coordination with CR, GCMO/ BCMO’s/ and secretariats of other CEO’s/ CXO’s of GMR group companies.

FINANCIAL DIMENSIONS

Other Dimensions

The role acts as the lead in charge of the shift and delegated responsibilities among the guest relations executives when and where required.

Education Qualifications

• Post-Graduation in Management /Post Graduation diploma in Management
• Graduation diploma in Management or any
• Bachelors in Hospitality and Tourism
• Aviation Management

Relevant Experience

Minimum 4 + years of experience in aviation/ hotel/hospitality sector. Preferably airlines background with passenger service exposure.

COMPETENCIES

• Entrepreneurship
• Capability Building
• Social Awareness
• Planning & Decision Making
• Execution & Results
• Strategic Orientation
• Problem Solving & Analytical Thinking
• Networking
• Personal Effectiveness
• Teamwork & Interpersonal influence
• Stakeholder Focus