ORGANISATION CHART
This position will report to Manager – Learning Tech
Key Accountabilities
Manage learning – training materials and learning programs delivered digitally
Content Management: Coordinate between internal and external agencies for all content related learning requirements
Configure courses and learning pathways, manage user permissions, generate reports, develop in-house certifications & badges.LMS Management: Ensure the Learning Management System (LMS) is up-todate and functioning smoothly, addressing any technical issues promptly.
Technical Support: Provide technical support to learners, troubleshoot issues, and resolve queries in accordance with Service Level Agreements (SLAs).
KEY ACCOUNTABILITIES – Additional Details
EXTERNAL INTERACTIONS
Consultants , Vendors
INTERNAL INTERACTIONS
Business Heads
Department Heads
Business HR
P&C, IT
FINANCIAL DIMENSIONS
Other Dimensions
EDUCATION QUALIFICATIONS
Bachelor’s degree in any field
Technology familiarity / literacy and exposure
Exposure to learning administration, learning program coordination, cross-functional team interaction, project
management
Ability to troubleshoot general, functional and technical issues.
Strong in coordination, administration, communication.
Ability to work collaboratively with internal teams and external partners.
High attention to detail in managing content, generating reports, and ensuring data accuracy.
Relevant Experience
5-8 years of experience in learning administration
COMPETENCIES
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