GMR Hyderabad International Airport Ltd Looking For Shift In charge- HBS Screening at Greater Visakhapatnam Area Full Time

To monitor & coordinate with CISF, Immigration in Arrivals & Departure for their manning and Security support to Manager in case of any incidence / accident at Terminal-3 and to do the key management & access control in line with AOCC, CISF, Immigration, Customs and Airlines during shift on Security parameters.

Effectively manage the Security Operations at Terminal 3 by having interface with officers of CISF, Delhi Police, other government agencies and internal stake holders for ensuring smooth/ hassle free security operations. Also, to ensure adequate & serviceable security gadgets, implementation of regulatory compliances, fulfilling/resolving day-to-day security issues with respect to stake holders on one side and CISF on the other, implementation of preventive measures to thwart theft/pilferage, to investigate /enquire into incidents/ accidents, to implement action plan for improvement of ASQ/Skytrax score, to coordinate and participate in the conduct of mock drills, timely resolution of contingencies, to ensure implementation of Do’s & Don’ts in the Terminal during terror alert situations thereby ensuring safe & secure environment at Terminal 3 of IGIA.

ORGANISATION CHART

Head Sec Ops & Cargo –> Sr. Specialist (Ops-Security) (PD) –> Shift In-Charge (Ops-Security) (LG) –> Shift Duty Officer (Ops-Security) (LH) –> Sr. Associates (Ops-Security) (LI)

Key Accountabilities

Accountabilities Key Performance Indicators Supervise daily shift briefings at T3

• No of briefings
• No of issues discussed Coordinate regularly with Ops inspector of CISF, Superintend Customs and Wing I/c of Immigration for smooth operations and also to ensure adequate manning of PESC, Customs and Immigration counters during peak hours.
• No. of deficiency observed in manning
• No. of issues resolved with timeframe
• ASQ ratings Extend support to reporting manager during investigation / enquiry on various incident / accidents/ thefts/pilferages reported during shifts.
• No. of incident / accidents reported
• No. of issues resolved with timeframe
• No. of observations / complaints Supervise Key management process, access control & documentation. Ensure keys audits are conducted as per SOP. Also to submit compliance report to Reporting Manager.
• No. of discrepancy found / reported
• No. of observations during quarterly audits & issues closed Ensure enforcement drives are conducted periodically for violation of Airports rules / AVSEC orders and to follow up with concerned agencies for necessary corrective action.
• No. of violation found & penalized Ensure 100% serviceability of security gadgets. To follow up with concerned agencies for timely rectifications. Also to submit compliance report to Reporting Manager.
• No. equipment unserviceable
• No. of rectification with timeframe

Ensure 100% serviceability of Boarding gates and Biometric access control systems. Also to submit monthly status report to HOD.

• No. equipment unserviceable
• No. of rectification with timeframe

Ensure timely supports are given to Quality Control Team on various IMS / Quality improvement activities at Terminals.

• C-SAT score of govt. agencies
• WAA Audit / 5’s score

Monitor ASQ/Skytrax audits and implement initiatives to improve the scores.

• ASQ/Skytrax ratings Ensure compliance of BCAS guidelines and regulations by Airport staff.
• No. of noncompliance’s.
• No of resolutions. Ensure implementation of measures to reduce unethical/illegal activities. Also to have regular interactions with security in-charge of different agencies.
• No. of unethical activities reported
• No. of noncompliance’s.
• No. of meetings Ensure timely implementation of theft/pilferage preventive measures in the Terminal.
• No of preventive measures
• No of theft/pilferage cases
• No of corrective actions Recommend Tools/Material in/out permission requests up to 07 days period.
• Timely action.

Co-ordinate with security agencies during contingencies & terror alerts/situations.

• Timely Coordination and assistance.
• No. of meetings organized
• Corrective action on observations.

KEY ACCOUNTABILITIES – Additional Details

Accountabilities Key Performance Indicators Attend Advance Security Liaison (ASL) meeting called for VVIP movements.

• No. of meetings attended Ensure participation during conduct of mock drills by different agencies. (CISF/NSG/DP/ARFF).
• No. of mock drills
• No. of observations Monitor media activities (includes visit by Media house/Photo shoots/ Video shoots etc) and to ensure that the same is done with prior approvals of DGCA/BCAS/DIAL.
• No. of activities reported
• No. of non-compliance

Gather Intelligence inputs and timely dissemination to senior officials for information.

• No. of inputs Follow-up with respective agencies w.r.t non- compliance observed during BMA/BBA security checks.
• No of non-compliance
• No of issues addressed Ensure compliance of observations noticed during combing operations with CISF, DP & others
• No of observations
• No of rectifications Ensure compliance of BCAS norms by concessionaires
• No of non-compliances Ensure surprise checks are conducted at the construction/renovation sites periodically for security compliance by vendors.
• No of observations
• Action taken Ensure timely coordination with CISF/Delhi police/Airlines with regard to death on-board / at terminal or unruly passengers.
• No of escalations
• No of resolutions. Ensure random checks are conducted on illegal/touting activities at forecourt area.
• No of cases observed
• No of cases handed over to Delhi Police

Conduct random checks of vital installations.

• No of observations
• Timely rectifications

Attend to passenger complaints in coordination with concerned teams (BHS, CCTV, Airline etc) w.r.t passenger’s complaints including baggage theft/complaints.

• No of complaints
• No of resolutions. Monitor and coordinate with internal and external stakeholders during Haj operations.
• No of shortcomings
• Corrective actions Submit DSR and Ops report to Reporting Manager.
• No. of reports submitted
• Adherence to schedule.

EXTERNAL INTERACTIONS

• CISF
• Immigration
• Delhi Police
• Customs
• BCAS
• National Security Guard
• Airlines operating from all Terminals
• House Keeping Agencies
• Concessionaires

INTERNAL INTERACTIONS

• DIAL Commercial
• DIAL ARFF
• DIAL P&E
• DIAL Legal
• DIAL CPD
• CEO Office
• DIAL- Terminal (Ops)
• DIAL-IT
• DIAL Corporate Communication
• DIAL Guest Relations
• DIAL HR
• DIAL Landside Team

FINANCIAL DIMENSIONS

Maintaining the AVSEC implementation and non-compliance pertains to approx. 5000 personnel of GHAs, House Keeping, Concessionaries, RAXA, maintenance agencies, Airline staff deployed at Terminals.

Other Dimensions

02 subordinates

Education Qualifications

• Graduate (in any Discipline) with Basic AVSEC.
• Fluency in English and Hindi
• Desirable- – Advanced aviation security courses, Training on Intelligence and Crime Control, Profiling etc

Relevant Experience

Minimum 8-10 years of relevant work experience in aviation security.

COMPETENCIES

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence