Godrej Enterprises Group Hiring for Assistant Manager at Delhi, India Full Time

JOB PROFILE

Key Result Areas:

1) Achieve Business Volumes

2) Working Capital Management

3) Key Account Management

4) Process Management

Job Description:

The incumbent will be responsible for the following:

1) Achieve Business Volumes

• Achieving service revenues as per plan
• Working Capital Management
• Managing outstanding and stocks as per norms
• Key Account Management
• Strengthening the service network by appointing franchisee outlets and service contractors in required location.
• Providing training to contractor, franchise and WD personnel

2) Process Management

1. Managing product / service installation and break fix as per First Contact Time (FCT) and Call Closure Time (CCT) norms.
2. Monitoring and reviewing service delivery quality and response patterns
3. Implementing mechanism for objective feedback on product and service quality
4. Ensuring compliance to statutory requirements Ensuring Customer Satisfaction Index (CSI)
5. Ensuring effective and speedy resolution of problems / customer complaints
6. Monitoring performance of service model and take corrective action if required

Requisite qualification:

Essential: BE in any Discipline/ Graduate in any discipline

Preferred: BE in any Discipline or Graduate in any discipline +MBA in Marketing

Requisite work experience

Two years of relevant experience in degree in engineering or 4 years of work experience in graduate in any discipline.

Special skills required

1) Result Orientation with Execution Excellence

2) Customer Centricity

3) People Development and Collaboration