Job roles and Responsibilities: Job holder will be responsible for managing end to end risk and compliance operations. Desired Skill Set: ? Perform Risk and Compliance (R&C) review activities and other ad hoc tasks for the organization. ? Conduct and document scheduled and on-demand reviews to assess the Client Experience Operations (CX-O) control environment and evaluate adherence to client identified contractual requirements. ? Timely start and completion of R&C reviews with expectation of quality of report, fieldwork and deliverables based on R&C parameters ? Timely and accurately log assessment details on monitoring sites. ? Timely review of all evidence for items to close, ensure continuous follow up, governance, partnering connects with CX-O leadership and drive initiatives (within R&C charter) to minimize risk within delivery. ? SOC Audit – support our external audit partner optimally and keep the engagement smooth and successful through the period of the audit. Ensure that all activities are completed based on the agreed timeline (as applicable) ? Analyze operational reports and highlight points for service delivery ? Participates in ad hoc area or global projects as required ? Collaborates with Center of Excellence team members on internal controls capabilities ? Assigned and accountable for specific areas of responsibility/deliverables. ? Assists in the identification, assessment, and resolutions of complex issues/problems. ? Required to assess and resolve non-standard/standard issues/problem largely on own initiative. ? Candidate should be flexible to work with shifts. ? Candidate possess excellent communication skills.
JOB CODE:
GO/JC/15287/2022
EXPERIENCE:
6 – 10
LOCATION:
Bangalore
EDUCATION:
Any Graduates
VERTICAL:
Finance and Accounts
FUNCTIONAL AREA:
ITES/BPO/Customer Service
INDUSTRY:
ITES/BPO/KPO
CONTACT PERSON NAME:
Shiva
CONTACT EMAIL:
shiva@gojobs.biz
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