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Private Jobs / Private Sector
Google Hiring for Account Lead, Cloud Customer Experience, Google Cloud at Bangalore Full Time
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Minimum qualifications:
- Bachelor’s degree in engineering, management, a related technical field, or equivalent practical experience.
- 15 years of experience working in a customer-facing role.
Preferred qualifications:
- Experience driving digital transformation using cloud-based solutions, specifically IaaS and PaaS.
- Experience managing initiatives across engineering, sales, support, professional services, and distributed teams.
- Experience with data center migration strategies and partnering with channel partners and systems integrators.
- Knowledge of the Google Cloud ecosystem.
- Ability to build and grow relationships to expand product adoption with enterprise customers and expand account opportunity.
- Excellent written communication, presentation, problem solving, conflict resolution, and program management skills.
About the job
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their businesses — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
Our Customer Success team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud’s products and services and ensures that customers are able to maximize their investments.
As an Account Lead, you will act as a trusted advisor to Google Cloud customers by enabling them to use Google Cloud products to achieve their business objectives. You’ll partner with customers to develop and execute success plans, organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. You will recommend best practices and organizational changes to accelerate their onboarding and migration plans. You will also act as a customer advocate for product features and requirements.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Drive the successful adoption and onboarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings.
- Create value for customers by partnering to define success and build a plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
- Form strategic relationships with key stakeholders to understand a customer’s business within their industry and develop strategic roadmaps.
- Guide IT executives through the organizational changes and help them staff, train, and align people/partners to deliver on cloud transformation.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.