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Google Hiring for Head of Customer Success at Hyderābād Full Time
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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience
- 12 years of experience managing digital advertising campaigns for customers
- Experience in online measurement, operations, ad networks, DSPs, digital video, programmatic, and Google platforms
- Experience in people management
Preferred qualifications:
- MBA or Master’s degree in a relevant field or equivalent practical experience
- Experience working in a fast-paced and highly cross-functional organization
- Excellent verbal and written communication skills with demonstrated experience engaging and influencing executives
About the job
gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it’s our job to help keep the lights on and the ads fresh.
The gTech Customer Experience (gCare) team is responsible for all support and services for customers across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products, guide them when they need help, and provide a range of services from enabling better self help and in-product support, to providing better support through interactions, implementing ad campaigns, and providing media solutions for customers’ business and marketing needs.
In this role, you will partner with Sales, Product, and Engineering teams to develop better solutions, tools, and services to improve our products and enhance our customer experience.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Lead a team to deliver business objectives and collaborate effectively with stakeholders.
- Identify opportunities, define and deliver strategic initiatives, and manage the day-to-day operations for the team.
- Deliver support to our customers in partnership with a network of stakeholders across in-country, regional, and global teams.
- Coach and mentor team members with the intent to share learnings across accounts, verticals, and markets – and ultimately improve processes, products, and services.
- Own collaborative, data-driven solutions to drive outcomes from root-cause analyses through direct observation, facts, and data.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.