Google Hiring for Technical Solutions Specialist, Ai/ml, Google Cloud Platform at Bengaluru, Karnataka, India Full Time

Job Description

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience delivering technical support through various communication channels, or a related role.
• Experience troubleshooting issues and advocating for customer needs with multiple teams.
• Experience of information technologies (e.g., HTTP/HTML, Operating Systems, Data Warehousing, or Networking).

Preferred qualifications:

• 1 year of experience in machine learning, recommendation systems, natural language processing, speech recognition, or computer vision.
• Experience with production deployment of machine learning.
• Experience with business-to-business enterprise-grade support.
• Experience troubleshooting with Cloud technologies (e.g., Google Cloud Platform, OpenStack, etc.).
• Experience with machine learning technologies (e.g., TensorFlow, Keras, PyTorch), including developing and/or training models, or implementing solutions through the use of such models (e.g., exploratory data analysis, model development and auxiliary practical concerns in production ML systems).
• Ability to own tasks with minimal supervision.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Google Cloud business and in bringing our product portfolio into companies around the world. As a Technical Solutions Specialist, you will work with Google Cloud enterprise customers and own their issues and issue resolution. You will be a part of a global team that provides 24×7 support to help premium enterprise customers seamlessly make the switch to Google Cloud and retain them. When customers cannot resolve issues themselves, you will partner with the customers to understand their issues, identify solutions, and ensure we use the right processes to swiftly resolve the issue. In this role, you will focus on customer needs with a high emphasis on customer empathy. You will have a keen focus on driving solutions to the problems Google Cloud customers are facing. Along with the Technical Solutions Engineers, you will help drive the success of enterprise customers and Google Cloud by understanding and advocating for their issues and issue resolutions. Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Assist, research, resolve, and de-escalate Google Cloud Platform customer issues through effective ownership.
• Develop a broad understanding of a customer’s implementation of Google Cloud technology by reviewing, reproducing, troubleshooting possible root causes, or escalating customer reported issues.
• Work as part of a team of specialists and engineers that provide 24-hour customer support.
• Work in a shift pattern or non-standard work hours as required, this may include weekend work.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.