Google Looking For Product Support Manager, Google Play at Gurgaon, Haryana, Full Time

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in program or project management.
• Experience in analytics and troubleshooting.

Preferred qualifications:

• Experience in the technology sector.
• Ability to manage multiple, time-sensitive projects with engaging priorities while working separately to drive projects to completion with minimal guidance and high attention to detail.
• Excellent problem-solving, strategic, and investigative skills, with the ability to draw insights from data and manage recommended actions.
• Excellent leadership and project management skills, with the ability to manage complex projects with multiple stakeholders and multiple priorities.

About The Job

Google’s Consumer Operations team is on a mission to delight the hundreds of millions of consumers who rely on our flagship products like Gmail, Android, Chrome and Google Play. We’re an operational team that focuses on delivering excellent customer care and being there for consumers when they need us most. Our team engages consumers across the globe through our online resources and communities, social outreach, and 1:1 care. We represent the voice of the consumer and work closely with cross-functional partners across Google to make our products and policies better. We’re looking for people with excellent analytical and communication skills who are passionate about the consumer and helping them get the most out of Google.

In this role, you will be part of the Google Play support team for play operations and contribute to the overall strategy in India. You will work closely with teams across Google Play product, cross-functional business functions, and various teams in gTech Users and Products organization (e.g., content, analytics, scaled operations). In addition, you will build cross-functional relationships with Global Business Organization (GBO) partners, Legal, Program Manager, Engineer, and gTech Users and Products teams in India in order to achieve our team’s goal by creating helpful and trusted experiences across the product ecosystem.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Manage product or feature launch requirements and readiness among various support channels. Identify and escalate user-reported bugs and issues.
• Collaborate with cross-functional teams to analyze and act on user insights data. Manage reporting and communications of issue management and escalation programs.
• Monitor the status of the support operation and identify opportunities to drive improvements, operational efficiencies, and innovation in the support experience.
• Partner with the local Government Affairs and Public Policy (GAPP) and Legal team to comply with regulatory/legal requirements.
• Identify opportunities to try new and creative approaches to support continuous improvement in rapidly changing internal and external complexities.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .