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Private Jobs / Private Sector
Grand Mercure Vadodara Surya Palace Hiring for Front Office Supervisor at Vadodara, Gujarat Full Time
Full Job Description
Job Description
Front Office Operation
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
Team Management
- Provide department orientation and training of the hotel service standards, procedures and programs
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Motivate and provides a work environment which brings out the best in team members