Grid Logic Software Private Limited Hiring for Customer Service Specialist at Hyderābād Full Time

Experience : 3+ Years

PREFERRED SKILLS

• Min 3 Years experience in Sales Outbound Customer Support for India region• Email and chat support. Knowledge of investigation of Cash withdrawal, deposit and Chargeback transactions. • Prior experience in Sales and Business Development across diverse verticals including gaming, entertainment etc. • A keen interest in and knowledge of the online gaming sector • Strong communication, customer management and interpersonal skills • Ability to present and influence credibly and effectively at all levels of the organization • Must be able to work well with high targets and under pressure • Must be creative and adaptable to the changing market trends

Knowledge of Hindi is must.

RESPONSIBILITIES

• Play a fundamental role in setting up new businesses’ accounts; take responsibility for the effective on-boarding of B2C customers. • Key member of the Pilot Process Team for setting up new process, create documentation & be capable of training the new team members. • Operate as a lead point of contact for any and all matters specific to your customers • Build and maintain long lasting customer relationships • Develop a trusted advisor relationship with Customers • Ensure timely and successful delivery of our solutions/ products according to the customer needs and objectives • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issue escalations as needed • Communicate clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders

QUALIFICATIONS

Bachelor Degree any stream