Job Description

Site Name: Bengaluru Luxor North Tower
Posted Date: Apr 22 2022
Why Consumer Healthcare? Right now, we’re on an incredible journey as we prepare to become the first independent, 100% focused consumer healthcare company. We’re doing this at a time when the work we do has never mattered more. Better everyday health is about improving the health and wellness of the consumers that we touch every year – over a billion and a half of them – and it goes beyond products. It’s about truly helping people manage their health proactively in different ways as consumer needs evolve. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special. Diversity, Equity and Inclusion In Consumer Healthcare we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following

• Be responsible globally for the delivery and operational management of all ITSM and Tech Ops Tools, optimized for scalability, resilience, capacity & cost.
• You will own and lead strategic relationships with global partners; both in product and service.
• You should be familiar with a breadth of technologies related to ITSM and Operations so you can lead from a position of technical authority.
• You will imbed an automated-by-default and software defined methodology and expect to deliver business value at high frequency. You will naturally & seamlessly partner with security and product teams to maximise the value delivered.
• Own and manage ITSM solution architecture roadmaps and blueprints, defining and delivering an on-going continuous improvement and maintenance programme.
• Ensuring the performance, availability, scalability, agility of and connectivity to new GSK CH cloud solutions for all ITSM and Tech Ops Tools.
• Drive a leading technology mindset including automation-by-default, software defined and take all opportunities to leverage infrastructure technology to deliver business value at high frequency.

Follow product management best practices with customer & consumer value at the heart of robust design & implementation decisions

Why you?

• Minimum 10 years experience in systems management/Infrastructure Engineering environment. 8 years in management in Enterprise Technology, Infrastructure, Hosting and shared technology services.
• Strong 3rd party vendor management.
• Excellent senior stakeholder management
• Able to demonstrate technical breadth across Enterprise Technology portfolio.
• Excellent cross-functional planning and execution.
• Experience with public cloud; design and implementation of Landing Zones, automation & security across IaaS and PaaS architypes.
• Bachelor’s degree in Computer Science, Mathematics, other relevant discipline or equivalent practical experience.

Technical

• Experience of implementing software-defined systems at scale & utilising infrastructure delivery automation technology.
• Deep knowledge of ITSM and Automation technologies, application maintenance & monitoring including modifications, telemetry, observability, cross platform, performance improvement and security.
• Software asset management – Managing, distributing and maintaining software asset inventory.
• Experience with ITSM tools (i.e.:ServiceNow, BMC Remedy, Easyvista, Jira, SMAX).
• Experience with ITIM tools (i.e.: Datadog, Zabbix, PRTG Network Monitor, Azure Monitor, CloudTrail, Splunk, Elasticsearch, AppDynamics).
• Be familiar with AIOps.
• Technical depth will be discussed at interview and will be a differentiator for this role.

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s degree in Computer Science, Mathematics, other relevant discipline or equivalent practical experience. 5+ years’ experience in a Global IT Organization (preferably Pharmaceuticals
• 16+ years’ experience in Data Architecture, Data Engineering or equivalent role (consult manager on equivalent)

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities: Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.
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