Hamari Awaaz Charitable Trust Hiring for Tamil, Telugu, Kannada (WFH) at Mumbai Full Time

Customer Support Representative

A customer support representative’s primary objective is to understand the customer’s problem and troubleshoot it with an optimal and effective solution.

Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:

• A customer support team’s underlying focus is on problem solving in the short term.
• Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
• Customer support is measured by factors like speed and quality of help received.
• Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹14,000.00 – ₹21,000.00 per month

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 8268099099