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Private Jobs / Private Sector
HDFC Bank Hiring For ICE-Sales Compliance at Delhi, Delhi Full Time
Job Description
Target Achievement To achieve the Business Budgets allocated basis Job bands E1 / E2 / E3 To track the Manpower Modules (HBL), and ensure the budgeted Manpower is in place at all times To track Tele caller productivity and actively contribute in bringing up the TSEs up the Productivity Curve To closely monitor the business trends and make amends whenever necessary to arrest deviations in the sourcing patterns and ensure compliance with the Policy Maintain quality of acquisition by achieving budgeted Monitoring random calls to improve quality minimize errors and track performance.
Monitor customer interaction by regular barge-in to ensure business is conducted in a manner that is aligned with all applicable laws, regulations, policies and procedures Ensuring all the leads are closed within TAT Sales Force Management Periodically review the business trajectory, targets and achievements, disposition management and implement the business strategies.
To ensure that the team is adequately trained and skilled Cross Functional Team Management Interaction with Quality team for training and periodic product updates for team and Training for new jokiness Interaction with HDB-HR for HR operations, hiring and induction Initiate a continuous feedback loop with the cross functional teams to identify process improvement areas for faster processing, cost reduction and quality sourcing for the Bank.
Product Focus Strategy To Conceptualize and implement the acquisition strategy for database segments.
Implement innovative acquisition strategies to maximize number acquisition.
Review and ensure a better database planning, management, reporting and better efficiency in the channel.
Ensuring that entire team complies with laid down banks guidelines & audit norms.
Also involves corrective actions to be initiated for process improvement.
Ensuring all the leads are closed within TAT Staffing and Team Building To ensure a resource of trained staff to meet the business challenges.
Ensure hiring of staff as per approvals within specified time lines.
Regular inputs to all the supervisory staff on handling their respective area of operations.
Carry out Monthly Assessment for each reporting staff and ensure that each Supervisory staff receives feedback on performance and actionable.
Process Management Ensuring all the processes designed and implemented by the channel are followed without deviation.
Tracking the processes through reports and interaction with the constituents.
Improve existing processes to lead to better conversion ratios.
Adherence to Auditory and Regulatory Mandates To be 100% compliant on all Regulatory and Auditory Mandates and that the Team conducts business strictly in accordance with due Process Compliance Complaint Management To investigate into customer complaints and provide reverts to the Channels Central Team and also the respective Complaints Handling teams towards closure within TAT.
Target Achievement To achieve the Business Budgets allocated basis Job bands E1 / E2 / E3 To track the Manpower Modules (HBL), and ensure the budgeted Manpower is in place at all times To track Tele caller productivity and actively contribute in bringing up the TSEs up the Productivity Curve To closely monitor the business trends and make amends whenever necessary to arrest deviations in the sourcing patterns and ensure compliance with the Policy Maintain quality of acquisition by achieving budgeted Monitoring random calls to improve quality minimize errors and track performance.
Monitor customer interaction by regular barge-in to ensure business is conducted in a manner that is aligned with all applicable laws, regulations, policies and procedures Ensuring all the leads are closed within TAT Sales Force Management Periodically review the business trajectory, targets and achievements, disposition management and implement the business strategies.
To ensure that the team is adequately trained and skilled Cross Functional Team Management Interaction with Quality team for training and periodic product updates for team and Training for new jokiness Interaction with HDB-HR for HR operations, hiring and induction Initiate a continuous feedback loop with the cross functional teams to identify process improvement areas for faster processing, cost reduction and quality sourcing for the Bank.
Product Focus Strategy To Conceptualize and implement the acquisition strategy for database segments.
Implement innovative acquisition strategies to maximize number acquisition.
Review and ensure a better database planning, management, reporting and better efficiency in the channel.
Ensuring that entire team complies with laid down banks guidelines & audit norms.
Also involves corrective actions to be initiated for process improvement.
Ensuring all the leads are closed within TAT Staffing and Team Building To ensure a resource of trained staff to meet the business challenges.
Ensure hiring of staff as per approvals within specified time lines.
Regular inputs to all the supervisory staff on handling their respective area of operations.
Carry out Monthly Assessment for each reporting staff and ensure that each Supervisory staff receives feedback on performance and actionable.
Process Management Ensuring all the processes designed and implemented by the channel are followed without deviation.
Tracking the processes through reports and interaction with the constituents.
Improve existing processes to lead to better conversion ratios.
Adherence to Auditory and Regulatory Mandates To be 100% compliant on all Regulatory and Auditory Mandates and that the Team conducts business strictly in accordance with due Process Compliance Complaint Management To investigate into customer complaints and provide reverts to the Channels Central Team and also the respective Complaints Handling teams towards closure within TAT.
Skills
Strong Team Handling Skills
Good understanding of products and processes
Good awareness of Industry / Competition Trends
Proven Track Record of delivering on Business Budgets