HDFC Bank Hiring for Merchant Services-ME Relationship Officer – Key RO – Patna at Patna, Bihar Full Time

J P Nagar

Job posted on

Sep 05, 2023

Employee Type

Permanent-Sales Vertical

Experience range (Years)

0 – 3 years

Group Company: HDFC Bank Limited

Designation: Merchant Services-ME Relationship Officer – Key RO (152_1979_100156)

Office Location: Patel Nagar Patna (Branch)

Position description:
Merchant Services-ME Relationship Officer – Key RO

Primary Responsibilities:
Relationship Officer will be responsible for ensuring engagement & Visitation of all Key portfolio merchants assigned.

Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition

maintaining complete volume share for both POS & UPI, upselling Sound box / POS etc. & cross-sell.

Key Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.

To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.

To source Merchant Acquiring products (POS, Soundbox, SmartHub etc) ) from the portfolio basis expansions by the existing merchant

s (New outlet/New business line), self-employed segments, existing customer leads.

To create an additional income line & eventually make the merchants more profitable to business,

Relationship Officer must ensure increased cross-sell penetration in portfolio merchants basis benchmarks defined by management.

Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc.

The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.

Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.

Visit the customer’s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).

Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

Additional Responsibilities:
Cross Sell – CC , CASA , Asset, TPP etc.

Educational qualifications preferred

Category: Bachelor’s Degree

Field specialization: Commerce

Academic score: Pass

Institution tier: Any

Required Certification/s:
N/A

Required Training/s:
Basic product and process training

Required work experience

Industry: Banking preferred – but not a constraint

Role: Any

Years of experience: 0 to 3

Key Performance Indicators:
Sales Profile

Required Competencies:
Flair for sales and go getter attitude, Good Communication skills, tech savvy

Required Knowledge:
Basic computer and mobile applications knowledge.

Required Skills:
Good communication and interpersonal skills, Time management, disciplined sales approach

Required abilities

Physical: Sales call and field visits..

Specific requirements

Travel: Local travel for customer meetings

Vehicle: Preferred(At least two wheeler)

Other details

Pay Rate: As per industry norms and labour laws

Contract Types: Permanent

Time Constraints: None

Compliance Related: As per Bank`s laid down policies

Union Affiliation: NA