HDFC Bank Hiring for RBB-Current Account Relationship Manager at Cochin Full Time

Job Description

• A.

• Customer Engagement: Customer engagement / personal visits at pre-defined frequency B.

• Customer Service: Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behaviour C.

• Enhance Relationship Value Enhancement: Help customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship value D.

• Product Penetration: Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc.

• E.

• Migration to Digital Platform: Migration of transactions to Digital Banking Channels i.

• e.

• Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preference F.

• Central Initiatives: Maintaining portfolio health i.

• e.

• Account activation & balance maintenance Ensure action on central triggers / customer service initiatives.

Skills

• 1. Sales and Influencing Skills
• 2. Banking Product & Process Knowledge
• 3. Planning and Organizing Skills
• 4. Communication
• 5. Knowledge of Competition & Current trends in financial Industry.