Hewlett Packard Enterprise Company Hiring for Customer Solutions Associate at Chennai, India Full Time

Customer Solutions Associate Chennai, Tamil Nadu

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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID:1100310

Date Posted:11/2/2021

Primary Location:Chennai, Tamil Nadu

Job Category:Services

Schedule:Full time

Shift:No shift premium (India)

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

The Team:

The BLAST (Business Level Application Support team) performs L0 & L1 technical troubleshooting for all GSD users. This team works 24*7 supporting worldwide users.

Your Role:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Job responsibilities:

• Day-to-day query handling

• Troubleshooting Skills

• Coordinating with Various support teams(IT/GBS/Business SME)

• Generate Daily reports

• Elevating SD/IM tickets with IRC

• Monitoring UMC room

• Handling SR Dash Chat/Telephone Queries

• Query resolution and replying to client emails

• Tracking & Maintaining data

• Meeting customer demands ( Turnaround Time & Accuracy parameters)

• Participating in business calls with clients

• Analyzing root causes and resolving

• End to End process understanding, perspective and performing the role

Educational Qualification: Under graduate degree in Computer science background

Experience: 1 – 2 yrs

Desired Skills:

• Good communication skills, both oral and written

• Should be comfortable with MS-Office

• Should have had experience working in troubleshooting applications, handling customers.

• Email etiquette

• Willingness to work 24*7

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

1100310

This role has been designated as ‘Office’, which means you will primarily work from an HPE office.

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status