Hewlett Packard Enterprise Hiring for AMS Live Chat Support Agent at Bengaluru, Karnataka Full Time

Job Description:
Job Family Definition:
Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Management Level Definition:
Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities:
Supports sales processing activities for assigned areas and processes

Learns requirements and develops capability in all areas of sales processing

Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues

learns and practices basic analysis

Implements specified changes to processes and tools to improve performance, efficiency and customer satisfaction

Develops understanding of internal and external relationships with stakeholders for performance expectations and needs

Education and Experience Required:
Bachelor’s degree in Business Management or equivalent

Typically 0-2 years experience

Knowledge and Skills:
Basic understanding of business and sales processing tools, systems and practices

Good analytical, statistics and problem solving skills.

Good written and verbal communication skills

mastery in English and local language.

Job:
Sales Operations

Job Level:
Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.