Designation: Sales and Support Specialist
Job Description:
Roles & Responsibilities
Outbound call process (min. 100 – 120 calls in a day).
Completing 3 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Responsible to revert on emails and Requests based on the program.
Eligibility & Offerings
Graduate/Post Graduate in any discipline.
Freshers & Experienced (1-3 years) both can apply.
Remuneration range (Fixed) 2.5-3.25 LPA.
Attractive Incentive Structure.
Job Type: Full-time
Salary: ₹20,000.00 – ₹30,000.00 per month
Shift:
Ability to commute/relocate:
Education:
Experience:
Language:
Speak with the employer
+91 8766272433
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