Hike Education Hiring for Customer Sales and Service at India Full Time

Designation: Sales and Support Specialist

Job Description:

Roles & Responsibilities
 Outbound call process (min. 100 – 120 calls in a day).
 Completing 3 hours connected call duration by the day end.
 Responsible for the student Help/ issues over calls.
 Grievance handling/ query handling based on the academics and curriculum.
 Taking feedback from the students.
 Handling escalations & cancellation of students, working towards retention.
 Provide accurate, valid and complete information by using the right methods/tools.
 Handle student complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
 Follow communication procedures, guidelines, and policies.
 Responsible to revert on emails and Requests based on the program.

Eligibility & Offerings
 Graduate/Post Graduate in any discipline.
 Freshers & Experienced (1-3 years) both can apply.
 Remuneration range (Fixed) 2.5-3.25 LPA.
 Attractive Incentive Structure.

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Shift:

• Day shift

Ability to commute/relocate:

• Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Sales and Support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Marathi (Preferred)

Speak with the employer
+91 8766272433