HimScout Recruiters Hiring for Customer Support Officer at Guwahati Full Time

Roles & Responsibilities:

• Answer phone call/e-mails in a more professional manner and provide information about products and services as required by the callers
• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Responsible for taking or cancelling orders, and obtaining details of customer complaints
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
• Follow communication procedures, guidelines and policies

• Process orders, applications, and forms
• Render administrative support to other customer care team members when the need arises, or as instructed
• Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
• Identify tasks critical to keeping customer satisfaction levels in check
• Network with various departments and groups that are involved in customer support, orders, and processing

• Ensure maximized productivity and minimized costs

Requirements

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Salary: Up to ₹35,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus