Hiring for Client Services Operations Analyst at Mumbai, Maharashtra, India Full Time

Job Description

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Job Responsibilities:

• Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan clients for products such as Global Research and Data Query
• Onboarding of clients to read our research on JPMM platform and other vendor platforms. Handle 2 teams Research Access and MIFID Research Access
• Handle day-to-day client inquiries and requests relating to their research access. Take ownership in pending cases by following up closely and providing proactive updates to clients
• Ensure risk/compliance guidelines are followed at all times while meeting client needs. Identify and escalate issues in a timely manner.
• Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model. Lead and facilitate internal stakeholder discussions and forums with clear outcomes and actions to Initiate a consistent strategy. Own and initiate timely delivery of proof of concepts, partnering with multiple internal stakeholders. Provide reporting and communication to senior management.
• Review and understand business requirements, then determine feasibility of development, with one or more tools from the digital toolkit. Undertake change management/maintenance of requests for existing builds, where required.
• Ongoing coordination and communication with the business and appropriate technology teams, to ensure on-time completion of project as per requirements.

Required Qualifications, Skills and Capabilities:

• Graduate
• Ability to multi-task and proven problem-solving capability with demonstrated ability to solve issues through to resolution
• A commitment to diversity and inclusivity of thought, excellence in execution, and an attention to detail across all you do

About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.