HomeLane Hiring for Customer Relationship Executive at Bengaluru, Karnataka Full Time

Broad responsibility

Calling the leads

Scheduling / Fixing appointments

Fulfilling First meetings

Follow-ups

Closure

Detailed Responsibilities

Call the set of defined leads assigned to you on a daily basis for multiple cities.

Schedule appointments for interested customers with city sales teams.

Build a pipeline of customers from assigned leads month on month for scheduling appointments at the requested times.

Build relationships and follow up with interested/appointment-fixed customers till the Meeting is successful.

Prospect relentlessly to build pipelines and build strong relationships with prospects

Own the experience we give every prospective customer from the first time they interact with us

Be responsible for achieving sales targets by working with a talented group of interior designers and a Sales team.

Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge

World-class customer experience is what we pride ourselves on. Hence, we will expect you to share our passion and commitment to serving customers

We are heavily biased towards candidates who come with a proven track record of taking ownership, understanding customer pain points, driving results and moving with speed to implement ideas in a fast-paced environment.

Lastly, we are looking for effective communicators who can work effortlessly with customers, colleagues, business partners, and vendors, alike.

What are we looking for?

Graduate / Postgraduate

1-4 years of experience in Call Centre Outbound/ Inside Sales

Strong command of English, Hindi with clear Pronunciation and Grammar

Strong listening and presentation skills

Ability to multitask, prioritize, and manage time effectively

Understanding of home interiors domain a bonus

Adaptability & Learning

Able to work under pressure

Possess strong interpersonal skills

Experience working with Salesforce.com or similar CRM