Homeskul Innolearn Private Limited Hiring for Customer Support Executive at Cochin Full Time

About us

Zillion Nerves Innovative Technology Private Limited (operating under the brand name HOMESKUL), is a leading EdTech company, incorporated in India, for imparting education.

Homeskul – the name itself suggests that the learning or schooling starts at home. At homeskul, we build loads of modules that ignites the creativity and thirst towards learning out of the box. Packed with life examples, STEAM Experiments and all, Homeskul opens a new world of creativity for the students.

Customer Support Executive Responsibilities:

• Managing incoming calls & emails on the CRM platform
• Responsible for completing call Onboarding process of customer base
• Resolving customer complaints on the front end and escalating to reporting authorities following escalation matrices within TAT
• Responsible for customer feedback and goodwill ratings
• Keep records of customer interactions, process customer accounts and file documents
• Make collection calls and achieve targets
• Ensure customer satisfaction
• Follow communication procedures, guidelines and policies
• Following KRA and KPI’s set for the team and the changes made from time to time
• Quick learner to grasp product knowledge to enhance customer support

Requirements:

• Graduate with a minimum of 1-year experience as a Client Service Representative or as tele caller in any industry
• Strong phone contact handling skills and active listening
• Added advantage on familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Basic knowledge of MS Office and social media platforms
• Ability to multi-task, prioritize, and manage time effectively
• Experience from any EdTech based would be an added advantage
• Freshers with creativity, critical thinking, and analytical skills can also be considered

Job Types: Full-time, Regular / Permanent

Salary: ₹15,500.00 – ₹30,000.00 per month

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)
• Malayalam (Preferred)
• Tamil (Preferred)

Expected Start Date: 28/02/2022