Honeywell Hiring For Sr Field Service Supervisor at Kolkata, West Bengal Full Time

Managing a portfolio of Smart City contracts within the location. To lead a team of Field Service Supervisors / Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned and reactive maintenance service in compliance with contract KPIs, SLA’s and Honeywell and Customer requirements. Typical services covered are:

Integrated Command Controls Center

EMS/NMS

ICT and Cyber Security System

CCTV Surveillance System

Traffic Management System

Different Smart Components/ Solution covered under respective Smart City Contracts

Other Smart City offerings

Network Bandwidth / City Wifi Services

Fire alarm and detection systems

Security and access control systems

Experience in building services. Thorough knowledge of field service operations and financial processes.

Supervisory knowledge with demonstrated ability to lead a team.

Vender Management Skill – Smart City includes most of third-party system, ability to supervise the OEM and vender service.

Organizational Skills – The ability to prioritize tasks and deal with lots of conflicting priorities at any one time.

Presentation Skills – The ability to present both internally and externally when required. In Smart City the external interactions are mainly with High Profile Government Officials (IS/IPS); presentation skill is important with this aspect.

Financial Skills – The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved. Meeting monthly numbers – Order Booking, Revenue, DGM, Collection, WC and other financials related to the SC contract

Operational Analysis – The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships.

Decision Making – The ability to make considered and effective decisions and take clear action to address issues.

Execution – The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments.

Risk Management – The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk.

Customer Relationship Management – The ability to build and maintain effective relationships with customers based on trust and mutual understanding.

Change Leader – The ability to embrace change and guide the team through periods of change in a positive and proactive way.

Delegation – The ability to achieve results through the transfer of decision making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback.

Coaching and Developing Others – The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies.

Influencing/Persuasion – The ability to gain other people’s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic.

Communication – The ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees.

Drive for Results – The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.

YOU MUST HAVE

Bachelor’s degree, or equivalent. Some experience in the field.

WE VALUE

Previous industry experience

Excellent communication skills

Demonstrated ability to influence at varying levels across the organization

Demonstrated ability to operate independently

Ability to use experience to appropriately apply the established standards

Demonstrated ability to effective manage a team

Previous customer service experience

Additional Information

JOB ID: req309721

Category: Customer Experience

Location: Srijan Tech Park, 8th Floor, Plot No 52, Block DN,Sector V, Salt Lake City, District 24-Parganas (N),Kolkata,WEST BENGAL,700064,India

Exempt