HP Hiring for Business Analyst, Reporting & Analysis at Bengaluru, Karnataka, India Full Time

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone – at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

As Partner management and SPOS you will be part of the CSSD (Customer Support & Services Delivery) CCC (Customer Care Center) organization. Our organization manages partner relationships for the network of delivery partners customer care centers over all the Globe. Objectives of the organization are to provide superior customer experience, rapidly adopt digital and automation, drive Services Revenue Growth and Sustainability.

We have the mission to support Delivery partner CCC on 3 pillars:

• Development & Management of CC partners to achieve a streamlined footprint, operational consistency and resilience while improving customer experience.
• Lead partners to propose and adopt the latest technologies to ensure effortless customer experience, simplified agent journey and cost optimization.
• Adopt New workforce models: Crowdsourcing and Working from home enablement for outsource workforce. Define Ops excellence on work from home setup.

Your mission will be to enable our partners End to end, so that they are able to provide the support and we cover our contractual boundaries from all perspectives.

Job Scope/summary/ Mission

As Enablement lead will manage different tasks that will include, but will not be limited to: business analytics, financial reporting and tools accesses setup.

Main Tasks / Responsibilities

• Generate reports that are visible and usable internally and externally to support management of Partner operations.
• Follows up on partner financials by validating Purchase order funding, partner invoices review and output reporting to different market finance leads.
• Manages tool accesses so partners can interact with all necessary tools in the HP environment.
• Acts as linkage with Finance and Reporting teams.

Key success factors

• No partner downtimes on tools accesses & reports
• Invoice approval and payment according to HP guidelines

Technical Skills

• Bachelor’s degree in Computer Science, Process Engineering, Business Administration or equivalent diploma or experience
• Familiar with HP Customer Care Center support environment. Good understanding of current setup, Operations and processes.
• Proven ability to work effectively in a multi-cultural, diverse, virtual global team. 
• Must have strong analytical skills.
• Database managing knowledge: SQL and Power BI knowledge are required. Python is a plus.
• COPC certification and vendor management knowledge is a plus
• Proven ability to interact and drive topics to completion in a complex environment.
• Strong ability to collaborate and influence.
• Excellent verbal and written communication skills, including negotiation and influencing skills (Fluent in English is a must)
• Experience in working with Global Teams is a definite plus

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!