HP Inc. Hiring for Endpoint Services Operations at Bangalore, India Full Time

Job scope/summary:

• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Job specifics/responsibilities:

Help with the daily operations in the Endpoint Services space. Included but not limited to:

• Problem Management

• Change Management

• Issue Tracking

• Data Analysis

Key deliverables/accountabilities:

• Technical Knowledge: Apply advanced technical and business knowledge (e.g. SAP, Java, .NET) to solve application issues that are critical or high-risk. Independently integrate technical knowledge and business understanding to create superior solutions for HP and for customers.

• Incident Management: Resolve single- and crosstechnology/applicationincidents independently. Document known errors and work arounds Works with team members, delivery centers, and other HP organizations to resolve unusually complex or cross-technology incidents.

• Escalation Management: identify, manage, and lead escalations via established processes.

• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.

• ChangeManagement/Implementation:Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs. May lead or participate in a Change Advisory Board.

• Configuration Management: Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.

• Solution Design: Apply HP solutions to meet highly complex customer needs. The solution may include service delivery models for new services.

• Quality: May provide feedback/influence change in internal and/orvendor-provided products/serviceofferings.

• Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users’ areas, including transformation.

• Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer. Provides training to end users on applications in area of responsibility. Understands and manages to contract scope.

• Teamwork: Work as part of a global, and/or multi-functional team. Lead teams which address operational processes and policies in work area. Seen as a resource and may mentor less experienced team members within the team in one or more technical- /operational policies/standards or business areas. Is a trusted advisor inside and outside the team/technology area.

• Contract Knowledge: Demonstrates comprehensive understanding of contract obligations across business area. Provides guidance to others to meet contract obligations.

• Mentor less-experienced team members on all areas of Applications Management work.

• Capacity and Performance Ensures that the Capacity Management process and working practices are effective and efficient. Evaluates the impact of proposed changes on the capacity design and plan.

• Business Continuity Responsible for activities involving damage assessment, co- ordination with other recovery teams, deciding on recovery steps to take, maintaining records, and providing recovery status reports.

Education (degree) and professional experience required:

• Bachelor’s degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience.

• May have Master’s degree in related field. Often holds entry-level certification(s) in work field.

• May hold intermediate-level certification(s) in work field.

• Typically 5+ years of relevant experience.

• Experience in virtual team environment

Other requirements:

• Fluent English

• Other GWE languages knowledge would be an asset

Personal skills and qualities:

• Strong communication skills

• Positive can-do attitude

• Customer centric approach

• Out of the box thinking – able to find solutions

• Strong communication and influencing skills

• Excellent teamwork skills

• Able to apply tools and technology to produce results

• Able to understand global business processes and identify impact of change

Technical skills (procedures and documents the employee has to be acquainted with):

• MS Office

• Reporting tool /Data management

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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