HP Inc. Hiring for PC Lifecycle u2013 Fleet analyst at Chennai, India Full Time

The fleet manager is responsible for end to end management of assets – PC, Printers, Accessories etc throught out its lifecycle right from procuement until asset disposition. The selected candidate will lead the IT asset management services by coordinating the receipt and distribution of physical IT assets; tracking and maintaining both hardware and software purchases and warranty/maintenance agreements; and promoting a culture of property accountability.

Responsibilities:

• Analyze standard contractual documents, technical data, customer usage data, customer maintenance practices, customer operation characteristics, and related reports for assigned contracts to determine spares provisioning and demand planning

• Capacity planning of SSC partners and manage this in line with the demand by coordinating with deal consultant, DNOCs and collaborate with SSC operations team

• Responsible for the operational oversight of SSC’s performance with regards to all the operations and quality metrics.

• Analyse the structured and unstructured data from the various SSC operations team and create meaningful insight to align with internal service and operations metrics

• Responsible to manage the Cost of Delivery of SSC services

• Review established policies, guidelines, and procedures to ensure quality and accountability for refurbishment and fulfilment by SSC

• Conducts distribution studies, monitors inventory and analyzes requirements in order to develop strategies to achieve desired delivery times.

• Maintains current knowledge of relevant technologies as assigned.

• Participates in special projects as required

• Manages accurate fleet data information and provides monthly and quarterly compliance status reports

• Work with DNOC leads, deal consultants and production engineering team to adapt to service design changes and strategy.

Education and Experience Required:

• Bachelor or Master Degree10+ years relevant experience in similar role delivering services to commercial customersGeneral knowledge of IT hardware, enterprise software licenses, and asset management software.Must have understanding of relational databases, DB development SQL, Power Bi etc. Demonstrated expertise in ETL operations from multiple data sources to provide meaningful insight for operations and strategy.Expert knowledge of Microsoft Excel.Requires the ability to analyze systems to develop and revise standards and procedures..

Knowledge and Skills:

• Strong familiarity and technical comptence with asset management / Inventory tracking tools like ServiceNow, SCCM etc.Expert understanding of Supply Chain operations – Service Supply Chain, Product Supply ChainDemonstrated experience for in-scope processes, and toolsITIL certification and Project management expertise, certification is desiredSolid working knowledge of IT Technologies in Excel, MS SQL DB, Power BI, ETL technologies

Working relationships:

Internal

• CS CC delivery global teams – Service Supply Chain and their partners, DNOCs, Deal management team

• External delivery partners / suppliers like Asset remarket & recycle vendors / HPE FS, Customer SPOC

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Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).