HP Inc. Hiring for Sales Operations Experience Surveys Program Manager at Bangalore, India Full Time

About HP:

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

About Sales Operations:

The Sales Operations Organization builds relationship with HP Customers, Partners as well as dedicated HP sales teams, understanding operational business models, identifying challenges in the operational process, and finding solutions on how to improve HP interlock in the operational environment.

The Sales Operations Organization is part of Commercial Organization in HP and leads the stimulating digital transformation with the expected outcome to become a more experience-driven organization. It is a strategic function that helps drive HP’s Digital Transformation.

As part of the Sales Operations Organization, the Strategy and Planning (S&P) Centre of Excellence (CoE) at HP Inc., drives standardized strategy, planning, and execution process across Sales Operations. You will be part of a global team of highly engaged and capable colleagues supporting the organizational charter.

The Sales Operations Experience Surveys Program Manager will work side by side with the Experience Surveys leads in each COE (Customer, Partner, and/or Sales) on orchestrating the engagement model of the improvement plan for the Purchase Net Promoter Score (p-NPS) while owning the survey infrastructure platform for the different surveys under his/her control.

To reach the above objective you should:

• Own and develop the Experience Surveys Infrastructure Readiness together with the team

• Support the operational infrastructure and provide user support

• Maintain Stakeholder relation cross functions (Markets, COEs, Supply Chain, and RTMs)

• Demonstrate E2E Surveys Experience Leadership by efficiently program manage assigned Surveys, from Survey Launch till Executive Reports

• Influence the p-NPS improvement plan

Part of your learning and onboarding at short term includes:

• Manage the Experience Surveys launch within the established cycle, including:

• Process and Finalize on the contact list

• Sending surveys using Medallia and Manual from HP mailbox

• Monitor generic mailbox for inquiries

• Sending reminders for surveys replies

• Support Survey Experience Leads and Markets with Survey reporting or usage of Medallia report.

• Keep Process documentation

You should bring with you:

• Excellent Project Management skills

• Advanced Excel, MS Power point

• Medallia know-how

• Advanced knowledge and subject matter expertise for HP operational processes, industry trends, and customer/partner requirements.

• Advanced understanding of core HP businesses and the revenue cycle.

• Superior communication skills (i.e. written, verbal, presentation), leadership, consulting, influence, and negotiation skills. Mastery in English and local language as well as other languages as required.

• Ability to lead complex process improvements using industry standard quality improvements tools and concepts, and has thorough understanding of change management processes and procedures.

• Excellent program management, problem solving, and analytical skills, and the ability to execute a program within the scope of overall strategies.

• Strong financial and business acumen.

• First-level university degree or equivalent experience; advanced university degree preferred.

• Typically, 10+ years of related experience in IT/business operations.

• Typically, 8+ years of project management experience.

• Quality improvement training required, and certification preferred.

• Proficiency in English

We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create.

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So

are we. We love taking on tough challenges, disrupting the status quo,

and creating what’s next. We’re in search of talented people who are

inspired by big challenges, driven to learn and grow, and dedicated to

making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.

From the boardroom to factory floor, we create a culture where everyone is

respected and where people can be themselves, while being a part of

something bigger than themselves. We celebrate the notion that you can

belong at HP and bring your authentic self to work each and every day.

When you do that, you’re more innovative and that helps grow our bottom

line. Come to HP and thrive!

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).