HSBC Hiring for Payroll Officer, GSC’s at Hyderabad, Telangana Full Time

Business: HR

Open positions: 1

Role Title: Payroll Officer, GSC’s

Global Career Band: 8

Location (Country / City ): Hyderabad

Recruiter Name : Radhika NARAYAN

Why join us?

Part of the US Payroll operations team data/voice as assigned by the management. Manage assigned tasks and deliver output at required level of quality, accuracy, timeliness. Multi-task to bring efficiency in managing tasks, prioritize tasks etc. Provide stellar service to customers with accurate resolution via SOP/Knowledge base/Supervisor support.

Complete tasks/assignments/duties as assigned by management.

The Opportunity:
Impact on the Business

Deliver results on daily basis as per work-assignment structure

Handle customer queries with utmost care to deliver stellar service using available tools / SOP / knowledgebase / supervisor support etc

Manage operational tasks to be completed on time with required quality, accuracy

Rightly escalate in line with procedures/SOP

Gain good end-end process knowledge

Ensure Compliance in all audit on duties / tasks performed

Accurate data tracking and recording on operational, people, process, audit etc as required by management

KPI:

• Process SLA & Org Objectives
• Production, Quality, Turn around time, RPH, CSAT, Back-log, Ops losses,

Audit score = 100% compliant

Process/Calls targets to be compliant

(*Targets vary for each sub-set process)

Customers / Stakeholders

Handle customer instructions accurately to achieve agreed quality standards and targets. (as amended or notified from time to time)

Ensure Customer feedback received through VOC survey is at acceptable level.

KPI

Business / Customer feedback = FY target

Self management and Teamwork

Strive towards exceeding objectives and benchmarks

Actively support team and departments activities

Create team work and cohesive work environment with motivated workforce

Take leaves as planned, minimize time off due to illness, be flexible to work overtime or alternate shifts

Transport: Nil no shows, Zero Adhoc, Zero unrostered (Unless approved by AVP for Business needs)

KPI

Skip levels & team feedback (360 survey)

Operational Effectiveness & Control

Monitor process health and controls if in place and highlight gaps to management

Drive continuous improvement with improving results

Provide a minimum of 1 valid process improvement idea/Yellow belt project to be completed within the year resulting in clear benefit/savings/service enhancement for the company.

KPI

Process health report

Analysis reports

Projects

What you’ll do:
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

Need to prepared to operate in a tight time lined, high volume environment with superior Quality and customer satisfactions

Adapt to the ever changing environment.

Constantly upgrade skills to be on par via attending trainings or proactively requesting trainings on gaps

Multi-tasking

Daily work management / planning / prioritization to meet demanding schedules

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

Authority to take decisions on day-day and short & long-term note related to process at individual level ensuring no negative impact on process, and partner processes.

Liaise with management on non-BAU decisions

Accountable on process success or failures

Operate mostly independently on day-day routine with supervision support as required on new / complex or multi-dimensional / high-impact issues

Management of Risk (Operational Risk / FIM requirements)

Control Operational losses to nil extent

Adhere to guidelines of all Governance groups

SOP, FIM, PLA, Access controls etc are managed well

Observation of Internal Controls (Compliance Policy / FIM requirements)

Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

[COMPLETE APPROPRIATE INTERNAL CONTROL STANDARDS and RELEVANT COMPLIANCE POLICY]

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD’000)

Data processing Operations / Call Center

HR, Payroll, Benefits, Data Administration, Vendor record etc

Compliance to Regulatory policies and local laws

Requirements

What you will need to succeed in the role:
Bachelors degree in related field

6 months to 2 years years in US payroll operations

Good communication skills (written and verbal

Good aptitude and reasoning skills with analytical and decision making ability

Self driven & showcase good performer traits

Good customer service skill

Knowledgeable on MS Excel and MS Word

Good understanding of Peoplesoft and query.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***