IBM Hiring for Manager O2c Operations at    Chennai, Tamil Nadu, India Full Time

Job Description

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities

As a Deputy Manager, you are responsible for the day to day operations of the, Customer Master and Credit/Collections teams to ensure the processes and procedures of the Department adhere, and contribute to, the overall objectives of the Company. You will work closely with senior management to develop, execute and maintain internal credit policies and procedures to minimize potential bad debt loss to the company and maximize revenue. You will actively participate in all aspects of the department and stay informed of all essential policies and procedures relating to Sales, Marketing, Customer Operations and Finance to minimize disruption to order flow and promote strong internal and external customer relationships.

Responsibilities:

• Responsible for directing and managing Deductions, Resolutions of the Accounts Receivable Department
• Effectively works with senior management to develop and implement guidelines to increase sales and reduce receivables from all accounts, with a focus on delinquent accounts.
• Responsible for resolving account issues to maintain strong customers relationships and arrive at a mutually beneficial solution for the customer and the Company.
• Manages all customers short pays or deductions to determine if the deduction is the responsibility of the customer or the Company and implements preventative measures to minimize the Company’s exposure to related expenses.
• Works with senior management to establish departmental guidelines to measure performance; implements and monitors processes to ensure training opportunities are identified and goals are achieved.
• Proactively identifies areas for improvement in the deductions and resolutions process and executes changes to enhance the business process.
• Ensures documents are processed in accordance to various SOX Narratives & Corporate Finance and Accounting Policies covering returns, adjustments and Bad Debt allowances. Accountable for resolution of all accounts in a credit balance.
• When possible ensures revenue, generated orders are processes to offset credit balances.
• Responsible for monthly Bad Debt Reserves and reconciliations of AR General Ledger balances at month end.
• Interacts with trade and Logistics associations and financial institutions to obtain credit information for customers to make an informed decision regarding a customer’s financial status as it relates to establishing or modifying their credit line.
• Prepares Financial Review or High-Risk Top accounts for VP Controller and Senior Management review.
• Maintains correspondence with Visa, MasterCard and American Express to resolve customer credit card disputes by providing details of the sales transaction.
• Monitors daily debit and credit adjustments from our banking institution for accuracy and assumes responsibility for handling returned checks and adjusting the receivables balance accordingly.
• Other duties as assigned.

Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Required Technical and Professional Expertise

• Minimum 10 years’ experience in Finance and Administration Delivery
• Proven experience in handling across all aspects of O2C
• Ability to interact and lead multiple customers across the globe and handle issues
• Experience to continuously look for opportunities to improve metrics and the validation of the data
• Proven analytical and numerical ability
• Validated presentation and interpersonal skills with flexibility in work hours

Preferred Technical and Professional Expertise

• Strategic thought leadership in designing future state delivery and strategies for attaining them
• Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with latest marketing trends
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business Unit IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

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Location Statement When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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