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Private Jobs / Private Sector
ICICI Prudential Life Hiring for Sr.Manager II – BSG(Servicing) at Mumbai Full Time
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Role Purpose:
The incumbent will be responsible for business:
The incumbent will be responsible for business:
- Process / Change Management (Servicing)
- Project Management
- Matrix Management
Key Responsibilities:
Process management ( Servicing and related Internal processes )
Change Management across customer policy lifecycle (Pre issuance servicing and post issuance servicing )
Digitalization
Customer service framework management
Customer experience management
Control framework for key service processes
Matrix management
Key Performance Indicator:
Execution of quality parameters, and project management
Creation of matrix for key processes
Effective collaboration, followed by seamless execution -meeting timelines (cross functional )
Active contribution in digitalization leading to increase in automation index
Regulatory / Internal Audit Process control, and closures around observations
Competencies (Knowledge & Skills):
Project management skills
Insurance product knowledge (optional)
Project management tool (know how)Optional
Communication & negotiation
Collaboration / Relationship management
Team management skills