ICICI Prudential Life Hiring for Sr.Manager II – BSG(Servicing) at Mumbai Full Time

• Process / Change Management (Servicing)
• Project Management
• Matrix Management

Key Responsibilities:
Process management ( Servicing and related Internal processes )

Change Management across customer policy lifecycle (Pre issuance servicing and post issuance servicing )

Digitalization

Customer service framework management

Customer experience management

Control framework for key service processes

Matrix management

Key Performance Indicator:
Execution of quality parameters, and project management

Creation of matrix for key processes

Effective collaboration, followed by seamless execution -meeting timelines (cross functional )

Active contribution in digitalization leading to increase in automation index

Regulatory / Internal Audit Process control, and closures around observations

Competencies (Knowledge & Skills):
Project management skills

Insurance product knowledge (optional)

Project management tool (know how)Optional

Communication & negotiation

Collaboration / Relationship management

Team management skills