Full Job Description
‘Supporting and troubleshooting backup, recovery and archiving in a large, complex and widely distributed environment.
Perform daily monitoring and management of the backup solution implemented as per pre-defined policies & procedures.
Monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action.
Provide status and progress reports for backup environment related activities and tasks on regular/periodic basis.
Perform reliable, secure backup and recovery across the enterprise in accordance with policy and procedures.
Perform diagnosis, troubleshooting and root-cause analysis of Backup solution, provide technical expertise to resolve escalated issues, maintain archives in accordance with policy and procedures, perform planning, testing, implementing and deploying new backup products and maintaining existing solutions, e.g. upgrading and patching.
Address technical queries, provide audit related data and explain concepts to Internal / External auditors and Regulators
Proactive measures to ensure adequate storage capacity is available, else initiate for enhancement.
Identify and manage support issues, coordinate communications between various application teams and OEM’s to resolve complex issues.
Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts.
Provide technical expertise through discussions and demonstrations,
Provide periodic, informal, on-site/off-site knowledge transfer, as needed to other group members covering the management, normal operation, and maintenance of the backup infrastructure.
Perform and review patching process, hardening process of Windows servers
Develop PowerShell scripting
Diagnose the issue and perform troubleshooting
Identify and drive system improvement plans, Performance Tuning, security enhancement etc.
SLA adherence and attainment.
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