IDFC FIRST Bank Hiring for Production Support at Mumbai, Maharashtra Full Time

Job Title –

Production Support

Place of work

• Mumbai

Business Unit

– Corporate Function

Function

– Information Technology

Job Purpose:
The role entails the responsibility of providing production support to bank’s software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis.

Roles & Responsibilities:
Perform all tests on production applications

Design production support procedures, policies and documentation

Identify and resolve technical issues

Establish the root causes of production errors, and escalate serious concerns

Prepare recovery procedures for all applications and provide upgrade to same

Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications

Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues

Supervise all alerts related to application and system procedures and provide services proactively

Deliver regular and customized training to teams within the business

Develop test scripts for new/changed production application capabilities

Capture and share best- practice knowledge amongst the team

Stay abreast with global market trends and competitor strategies in key markets

Leverage in-house synergies through collaboration with internal stakeholders

Educational Qualifications:
Graduate – Any

Experience:
Minimum of 4+ Years