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Private Jobs / Private Sector

IDFC FIRST Bank Hiring for Production Support at Navi Mumbai, Maharashtra Full Time

Job Purpose:
IDFC First Bank is looking for Salesforce Production Support Analyst who loves complex challenges and is efficient problem solver.

Roles & Responsibilities:

  • Provides production user support for the Salesforce system in Admin Role
  • Experienced and has strong familiarity with Lightening, Reports, Workflows and Security.
  • Experience with integration between various systems, platforms and data migration (Data loader and Workbench).
  • Tracks and responds to inquiries, problems and request for information.
  • Track, monitor and resolve production tickets on timely manner within SLA.
  • Identifies problem causes and provides resolution or escalation.
  • Salesforce admin responsibilities such as data migration or manipulation.
  • Knowledge of APEX and SOQL although advance coding skills not required.
  • Ability to read, analyse logs and pinpoint the issue.
  • Raise Case with Salesforce in case of issues with Salesforce.

Job Overview

  • Date Posted:
  • Job Title: IDFC FIRST Bank Hiring for Production Support at Navi Mumbai, Maharashtra
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