IDFC FIRST Bank Hiring for Relationship Officer-Current Account at Mumbai Full Time

Relationship Officer-Current Account

Place of work

– Mumbai

Business Unit

–

Function

• Retail Liabilities

Job Purpose:
The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank – ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.

Roles & Responsibilities:
Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area

Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix

Proactive registration and activation of acquired customers to direct banking channels

‘Meet and exceed the defined targets of new customer acquisitions month on month by analyzing transaction banking needs of the customer

Assist and support the Sales Manager in catchment mapping and scoping exercise

Provide regular feedback to SM / RM on opportunities and customer needs

Ensure adherence to selling norms and SOPs defined by the organization

Ensure strict compliance with internal guidelines and external regulations

‘Ensure quality sourcing in line with the Bank’s policy”

High degree of market awareness and understanding of customer’s needs

Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity

Managerial & Leadership Responsibilities:
Not Applicable