IDFC FIRST BankHiring for Relationship Manager-Government Banking at Hyderabad, Telangana Full Time

Business: Government Banking Group

Function/ Department: Government Banking Group

Place of work: As decided

Roles & Responsibilities:
‘- Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client’s banking partner of choice

• Spearhead business generation within stringent and dynamic regulations and bank’s risk appetite to expand the volume of trade of Government Banking Group
• Tie up with financial institutions to share revenue sources and realise synergies
• This role further entails the responsibility of understanding client needs, business and sector characteristics
• Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies
• Responsible for accurate and timely KYC, ensuring compliance and risk categorization
• The role bearer is accountable for customer acquisition of high value, high ticket size accounts after due diligence
• Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients
• Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
• Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients
• Perform credit analysis as mandated by RBI
• Gather and leverage market intelligence to incorporate best practices
• Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals

Secondary Responsibilities:
‘- Collaborate with internal stakeholders (Branch Banking, Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes

• Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance
• Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business

Managerial & Leadership Responsibilities :
‘- Champion IDFC FIRST’s customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight

• Attract and retain best-in-class talent for key roles in their reporting structure
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements

Key Success Metrics:
CASA Book, TD Book, Revenue, Client Servicing, Compliance, New Customer acquisition, portfolio health