About the role
The job of a Cloud Services Associate is essential to Idox, the role exists to provide excellent customer service to all internal and external customers using our Cloud services. Working in a fast growing team, you will be part of a team providing the first point of contact for all cloud service-related internal and external customer support queries. You will process all incoming support calls and change requests ensuring all key information is logged accurately before using your technical skills to resolve and provide the first fix or assign the call as appropriate.
This role is ideal for a bright person with confidence, clear thinking and an aptitude for technology. We are hoping you can bring a practical hands-on knowledge of IT and a positive outlook and a willingness to learn. In return, you will receive on-the-job coaching in a wide range of technologies and will be encouraged to stretch yourself professionally. The role with be awarded strictly on merit and we hope to meet some forward-thinking candidates. Idox offers active mentoring and a sustainable work/life balance.
Key Responsibilities
A Cloud Services Associate will respond to and assist our customers, and resolve issues flagged by the Infrastructure Monitoring system in order to maintain uninterrupted service to our amazing customers. You will use your initiative and innovation skills to put in place permanent fixes and changes to procedures to provide continual improvement to the customer experience. Your role will have a broad set of responsibilities including:
Front Line Support
Call Resolution
Reporting
Product Awareness
To be successful, you’ll need to bring:
About Idox
Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments. Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more. We employ around 600 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.
Job Types: Full-time, Regular / Permanent
Benefits:
Schedule:
Application Deadline: 21/03/2023
Expected Start Date: 28/03/2023
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