IFF Hiring for Technical Service Manager – Grain Processing at Gurgaon, India Full Time

Technical Service Manager – Grain Processing

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Date:Apr 5, 2024

Location: Gurgaon, IN

Company: IFF Family of Companies

Req ID: 497798

Job Description

Are you passionate about solving customer problems, offering Technical solutions and building deeper business relationships that help drive growth for industry leading Consumer Products customers?

Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.

If you are skilled at solving complex problems with elegant technical solutions, and have a collaborative approach to exceeding customer expectations, you could be our next Technical Service Manager – Grain Processing!

Your Focus

As Technical Service Manager, you will front the Technical services portfolio for customers to help establish business growth and market share in the Grain Processing (Grain Based Alcohol and Carbohydrate Processing) industry.

The role will see you providing insights and collaborating with the Application team for present and future customer expectations, to support product development and new product launch in the Market.

The role is Gurgaon, India based and will report to South Asia Sales Leader, Biorefinery.

How you will contribute and lead

• Conduct trials at our customers plants to demonstrate Value Proposition of our enzymatic solutions.

• Provide and demonstrate cost benefit to secure business by working closely with the Sales Managers.

• Troubleshooting at plants to support customer expectations.

• Build strong connection and business relationships across all levels with our customers.

• Lead Technical part to customize solutions for commercial launches.

• Proactively work with various internal stake holders such as Sales Managers, Application team and Channel Partner to provide optimized solutions to meet customer expectations.

• Support Sales Team in developing Key Account Plans and execution.

• Provide feedback to Application team regarding current and future needs/expectations of customers in the market, to help Application team to develop new products to stay ahead of the curve.

• Create future market scenarios to identify current and future customer needs leading to New product and Application opportunities.

• Provide training to Customers and Channel Partners in products and applications.

Job Requirements

What you will need to be successful

• Master’s or Bachelor’s Degree in Alcohol Tech, Chemical Engineering, Chemistry or any other relevant discipline.

• Minimum 12-15 years of proven track record in Technical Services, R&D, Application role in Fermentation Alcohol Industry.

• In-depth knowledge of Grain Alcohol industry.

• Knowledge of the Carbohydrate Processing industry will be an added advantage.

• Thorough understanding of Grain Alcohol manufacturing process and plants.

• Aptitude to assimilate data & perform analysis to create scenarios, ability to develop new approaches to test solution, comfortable in asking questions.

• Flexible approach to realign with the changing needs of organisation as well as customers.

• Excellent negotiation and customer relationship management skill.

• Meticulous, self-driven, tolerance for ambiguity.

• Demonstrated ability to work in matrix environment with different business leaders and cross functional teams.

• Excellent English communication and presentation skills.

• Willingness to travel extensively, at least 50% within India.

IFF is an Equal Opportunity Employer.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.