IGT Solutions Private Limited Hiring for Customer Service at Gurgaon Full Time

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Undergraduate and Graduate with Travel software knowedge.
• Freshers are welcome.
• 24*7 shifts with US and UK profile are preferred.
• Any GDS software knowldge is an advantage.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹11,992.45 – ₹30,000.00 per month

Schedule:

• Flexible shift
• Night shift
• Rotational shift
• UK shift
• US shift

Education:

• Bachelor’s (Preferred)

Experience:

• Travel or Bpo: 1 year (Required)
• Customer service: 1 year (Required)
• International Voice: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Shift availability:

• Night Shift (Required)

Speak with the employer
+91 8368437127