IHG Hiring for Learning & Quality Manager | voco® Jim Corbett at Ramnagar, India Full Time

Financial returns:

• Assist in the creation of and work within the established L&D/Training department budget and control expenses.

• Monitor industrial trainees/interns/vocational trainees to manage costs and ensure statutory/IHG Academy compliances.

• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved

• Effective utilisation of Industrial Trainees to control PTEB

People:

• Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.

• Educate and train managers on IHG On boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance.

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

• Ensure effective training programs are in place for the following:

• New Employee Orientation

• IHG Frontline

• Customer Service Training

• Technical job specific training (through certification of departmental standards and procedures)

• Supervisory Skills Training

• Management Development

• Fire, Life and Safety Training

• Selling Skills

• Employee retraining

Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

• Attend departmental training session and critique performance

• Liaise with other IHG Training Managers to share experiences and resources

• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

• Regularly communicates with staff and maintains good relations

• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager

Guest experience:

• Regular monitoring and evaluation of Guest Love scores

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.

• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.

• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience

• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: Guest HeartBeat scores, achievement of budget, etc

• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

• Conducts/Drive Service Standard Audits and share feedback with department heads

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.