IKAMATE HR PVT LTD Hiring for Customer Service Representative at Pune Full Time

Title Customer Support Executive – Operations (Distributor Support)
Expected Qualification: Any Graduate
Experience: 6 Month In Customer Support Executive(Fresher Can Be Apply)
Salary : Up To 25000
Roles And Responsibilities

• As A Customer Support Associate, You Will Be An Ambassador To Our Customers, Own Overall Relation With Assigned Customers, Which Includes: Increasing Product Adoption, Ensuring Retention, Satisfaction And Success In Order To Sustain The GMV (Gross Merchandise Value) Being Driven By The Field Force
• You Will Be Responsible For Smooth And Swift On-Boarding Of The Distributor, Helping On The Integration Of The Software So That The Application/ Product Works Smoothly
• Providing Help To The Distributor Over Phone Or Email For Resolving His Day-To-Day Semi-Technical/ Non-Technical Issues Related To The Distributor Application By Issue Identification, Analysis And By Involving Level-2 Support As Appropriate
• You Will Be Coordinating With Internal Teams Such As Sales Team And Technical Team As And When Required For Quick Resolution Of Issues
• You Should Be Able To See Emerging Issues And Bring Back In Quick Scalable Resolution For Such Issues

Our Ideal Candidate Will Be/ Have

• Highly Customer Centric
• High Adaptation To Technology Enabled Environment And Ability To Understand Change In Technology
• Being Able To Help A Non-Technical Customer To Understand The Functioning Of The Application

Desired Skills

• Basic Computer Related Technical Knowledge
• Impeccable And Customer Friendly Communication Both Spoken And Written
• Should Be Fluent In English & Hindi. Knowledge Of Additional Regional Languages Will Be An Added Advantage
• Basic Knowledge Of MS-Office (MS-Word/Excel)
• Candidate Should Be Flexible With Working Hours And Weekly Off

Job Types: Full-time, Regular / Permanent

Pay: Up to ₹25,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Pune City, Pune – 411016, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)