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Indeed Hiring for Senior Client Success Specialist, Enterprise at Bangalore Full Time
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Your Job
As a Senior Client Success Specialist you will communicate directly with clients, primarily through email and phone, and work closely with our internal Sales, Product and Technical teams to ensure a flawless experience with Indeed from the beginning. You have strong relationship skills, and be comfortable speaking directly with key decision makers at Fortune 1000 and equivalent sized companies, as well as enjoy working closely with Indeed’s National Accounts Sales team. You will excel in the arts of organization and prioritization & treat all clients like they are your only one through providing “WOW” experiences.
Your focus:
- Assist new clients with their account set-up; make suggestions as an industry specialist, thoroughly explain Indeed’s services, and give an overall great first impression.
- Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. You will monitor and manage employer content & recruitment advertising campaigns, job management, display advertising, and profile branding to ensure consistent product performance and delivery.
- Be an enthusiastic Indeed product specialist which will allow you to best optimize clients’ accounts and set them up for success. Use Indeed data and your expertise in the recommendations you make to clients regarding their hiring needs. As a practical example, we’ve consulted with some of the largest clients in the world on where they should be opening their next office(s) by showing them the talent available in those markets.
- Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback to our internal partners and translating their business needs into client solutions.
- Partner closely with the Enterprise Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals.
- Manage and strengthen primary client relationships from executive C and B-level to specific account teams including media planners, buyers, heads of Talent Acquisition, Hiring Managers, and Recruiters.
Who You Are
- 7+ years experience which can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B, Account Management, Customer Service (servicing internal or external customers).
- Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
- Demonstrate relationship management and churn prevention skills, and the ability to engage clients on new products and features.
- Understand how to implement and execute on the client lifecycle post-sale.
- Experience analyzing data, trends, and client information to identify product or service growth opportunities.
- Accustomed to speaking in front of large groups, and in presenting analysis to executive level clients and decision-makers about advertising campaign metrics.
Who we are
Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, March 2021)
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.
Salary Range Transparency
India 1,200,000 – 2,300,000 INR per year
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to creating a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit based or legally protected grounds.
Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at +91 0080091 90627, or by email at TAhelp@indeed.com at least one week in advance of your interview.
Our Policies and Benefits
View Indeed’s Applicant Privacy and Accessibility Policies – https://www.indeed.com/legal/indeed-jobs
Learn about our global employee perks, programs and benefits – https://benefits.indeed.jobs/
Due to prevailing risks to Covid-19, Indeed requires all individuals attending or working out of Indeed offices in Bangalore, or visiting Indeed clients in Bangalore, to show proof that they have been fully vaccinated against Covid-19. Indeed will consider exemptions for individuals who cannot vaccinate because of a genuine medical condition or for other reasonable grounds. It may require such individuals to take other reasonable health and safety measures.